Returns

Eligibility

Mystere Astre LLC offers free returns worldwide for all items, including sale items, requested within 14 calendar days after delivery. Items should be unused apart from reasonable inspection; include packaging and tags when available. These conditions do not limit legal rights. EU and UK consumers may cancel eligible online purchases without a reason before delivery or within 14 days after receiving the goods, or the last item delivered separately. Where required, a deadline ending on a weekend or public holiday extends to the next working day. Rights for damaged, defective, incorrect, or misdescribed goods may continue beyond our return window.

Return Requests

Use our Contact page to identify your order and items. No reason is needed for a change-of-mind return; describe faults or incorrect items so we can help. We will email a prepaid label and instructions. Statutory cancellation needs no prior approval or special wording. You may copy this optional notice into your message: “To Mystere Astre LLC: I/we cancel my/our purchase of [goods]. Ordered on [date]/received on [date]. Customer name(s): [ ]. Customer address: [ ]. Date: [ ]. Signature(s), only if sent on paper: [ ].” Other legally permitted methods remain available; our Contact page offers assistance.

Return Shipping

Return shipping is free. Use our prepaid label and instructions to reach the correct return address, which may differ from our business address. Pack items securely and keep tracking or other proof of carrier acceptance. For statutory cancellation, send goods back within 14 days after notifying us, or any longer period required by law. A delay in our label or instructions will not reduce your legal rights. For faulty or incorrect goods, we provide the repair, replacement, price reduction, refund, or other remedy required by law. Our return process does not limit those rights.

Refunds

We refund the amount paid for returned items after discounts, applicable taxes we collected, and the original shipping paid for those items, including partial returns. The amount you paid determines the refund, even if prices later change. Duties or taxes paid directly to customs or a carrier may require a separate repayment request; this does not limit reimbursement we legally owe you. Refunds use your original payment method and payment currency. Exchange-rate changes do not reduce what we owe in that currency, although your bank's conversion rate or separate fees may affect your statement.

Refund Timing

We issue eligible refunds within 5 to 8 business days after the carrier accepts your return, as shown by tracking or other proof. Business days exclude weekends and applicable public holidays; any earlier legal deadline takes priority. For statutory cancellation, we refund within 14 calendar days after your notice, though we may wait for the goods or proof of return, whichever comes first, where legally permitted. Cancellation before shipment does not require return evidence for goods you have not received. Your bank or payment provider may take additional time to post the refund.